dd9999 Privacy Policy

1 Information We Collect

dd9999 collects personal data from players through several channels: directly from you when you register or interact with our platform, automatically through your use of our website and services, and in limited cases from trusted third-party verification partners. The categories of data we collect are set out below.

Registration and Identity Data: When you create a dd9999 account, we collect your full legal name, date of birth, gender, residential address (including city, district, and postal code within Bangladesh), email address, and mobile phone number. This information is required to open your account, verify your identity, and comply with our know-your-customer (KYC) obligations.

Identity Verification Documents: To comply with anti-money laundering (AML) requirements and to process withdrawals above certain thresholds, dd9999 may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence, along with proof of address documents such as a utility bill or bank statement dated within the past three months.

Financial and Transaction Data: We record all deposits, withdrawals, and wagering transactions conducted through your account. This includes payment method details (such as your bKash or Nagad mobile number, or masked card numbers), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full debit or credit card numbers.

Technical and Device Data: When you access dd9999, our systems automatically collect your IP address, browser type and version, operating system, device identifiers, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and to ensure our platform performs correctly across different devices.

Usage and Behavioural Data: We record gameplay activity including games played, bet amounts, win/loss records, session durations, and feature interactions. This data is used to personalise your experience, identify responsible gaming signals, and improve our platform.

Communications Data: If you contact dd9999 support via email or live chat, we retain records of those communications, including any personal information you voluntarily disclose within them. This allows us to maintain continuity of service and resolve disputes fairly.

2 How We Use Your Data

dd9999 processes personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal data are:

dd9999 will never use your personal data for purposes unrelated to the operation of your account or the delivery of our services without first obtaining your explicit consent. You may withdraw consent for optional processing activities — such as receiving promotional communications — at any time through your account settings or by contacting our support team.

3 Data Sharing & Disclosure

dd9999 does not sell, rent, or commercially transfer your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment Processing Partners: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks, we share the minimum necessary financial and identity data with our PCI-DSS-compliant payment processing partners. These partners are contractually prohibited from using your data for any purpose other than facilitating your transaction.
• Identity Verification Services: We use authorised third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers to verify your identity and age. These providers process your identity documents under strict data processing agreements and are not permitted to retain or independently use your data.
• Game Providers: When you play games on dd9999 supplied by third-party studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi, certain technical session data (such as your player session token and bet history) is shared with the relevant provider solely to operate the game. Game providers do not receive your personal identity data.
• Legal and Regulatory Authorities: dd9999 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a valid court order, a regulatory investigation, or a mandatory AML reporting obligation.
• Fraud Prevention Agencies: To protect players and maintain the integrity of our platform, dd9999 may share data with industry fraud prevention databases where we have reasonable grounds to suspect fraudulent activity, multi-accounting, or money laundering.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of dd9999's business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and outline any changes to how their data will be processed.

4 Cookies & Tracking Technologies

dd9999 uses cookies and similar client-side technologies to operate the platform, maintain your session, and gather aggregate performance data. A cookie is a small text file placed on your device when you visit our website. Cookies do not contain executable code and cannot access other files on your device.

The categories of cookies used on dd9999 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, store your account preferences, and support security features such as CSRF protection. These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: We use first-party analytics cookies to measure aggregate platform usage — such as page load times, most visited game categories, and session duration. This data is collected in an anonymised form and is used solely to improve platform performance. We do not use Google Analytics or any third-party behavioural analytics network.
• Functional Cookies: These cookies remember your preferences such as your preferred language, display settings, and last-visited game category, so that your experience is consistent across sessions.
• Security Cookies: Short-lived cookies are used to support fraud detection and account security monitoring, including identifying unusual login patterns or access from unfamiliar IP addresses.

dd9999 does not use advertising cookies, retargeting pixels, or any tracking technologies that follow your activity on external websites. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your dd9999 account.

5 Data Retention & Storage

dd9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the full duration of the account relationship. This includes registration data, identity documents, transaction history, and communications records.
• Closed Account Data: Following voluntary account closure or dd9999-initiated account termination, we retain your personal data for a minimum period of 7 years to comply with anti-money laundering legislation, tax record-keeping requirements, and to enable the resolution of any disputes or legal claims that may arise after closure.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for the same 7-year period following account closure, or longer if required by a specific regulatory instruction.
• Support Communications: Records of customer support interactions are retained for a period of 3 years from the date of the most recent communication in a given case.
• Analytics Data: Aggregate, anonymised analytics data (from which individual players cannot be identified) may be retained indefinitely for platform improvement purposes.

All personal data held by dd9999 is stored on secure servers. We apply technical and organisational security measures appropriate to the sensitivity of the data stored. Data is not retained in physical printed form except where strictly required for a specific legal purpose, in which case printed records are stored in locked, access-controlled facilities.

6 Your Privacy Rights

dd9999 respects your rights over your personal data. As a dd9999 player, you hold the following rights with respect to your personal information:

• Right of Access: You may request a copy of all personal data dd9999 holds about you. We will provide this information within 30 days of receiving a verified request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic profile information directly through your account settings, or contact support for corrections to identity or payment data.
• Right to Erasure: Subject to our legal retention obligations (including the 7-year AML retention requirement for closed accounts), you may request that dd9999 delete your personal data. We will fulfil erasure requests within 30 days and confirm completion to your registered email.
• Right to Restrict Processing: You may request that dd9999 restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to Object: You have the right to object to dd9999 processing your personal data on the basis of legitimate interest, including for direct marketing purposes. Upon receipt of a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that dd9999 provide your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another service.
• Right to Withdraw Consent: Where dd9999 processes your data on the basis of consent (such as for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact our privacy team at [email protected] with the subject line "Privacy Rights Request". We may need to verify your identity before processing your request. We will acknowledge receipt of your request within 5 business days and aim to fulfil it within 30 days.

7 Data Security Measures

dd9999 applies a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information against unauthorised access, loss, alteration, or disclosure.

• Encryption in Transit: All data exchanged between your browser or mobile device and dd9999 servers is encrypted using TLS 1.2 or higher. Our SSL certificate is issued by a trusted certificate authority and is subject to regular renewal and monitoring.
• Encryption at Rest: Sensitive personal data fields — including identity document images, payment method identifiers, and password hashes — are encrypted at rest using AES-256 encryption within our database infrastructure.
• Password Security: Player account passwords are stored as salted cryptographic hashes. dd9999 staff cannot view your plain-text password. If you forget your password, a secure reset flow will issue a time-limited reset link to your registered email address.
• Access Controls: Access to player personal data within dd9999 is restricted on a strict need-to-know basis. Employees with data access undergo background screening and receive regular training on data protection obligations. All access events are logged and audited.
• Intrusion Detection: Our infrastructure is monitored around the clock by automated intrusion detection systems. Any anomalous activity triggers an immediate security review by our technical operations team.
• Incident Response: In the unlikely event of a data breach that poses a risk to player rights, dd9999 will notify affected players and relevant authorities in accordance with applicable notification obligations, without undue delay. We will provide clear information on what data was affected and the steps we are taking to remediate the incident.

8 Policy Updates & Contact

dd9999 reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, new service features, changes in applicable law, or guidance from data protection authorities. The "Last Updated" date displayed at the top of this page will be revised whenever material changes are made.

Where changes are material — meaning they significantly affect how we process your data or reduce your rights — dd9999 will provide advance notice by email to your registered address and/or by displaying a prominent notification on the platform. In such cases, continued use of dd9999 following the effective date of the revised Policy will constitute your acceptance of the changes.

For minor or administrative changes (such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact details), dd9999 may update the Policy without individual notification. It is your responsibility to review this Policy periodically. We recommend checking this page whenever you have a question about how your data is handled.

If you have any questions, concerns, or complaints about this Privacy Policy or about how dd9999 handles your personal data, please contact our privacy team using the details below. We take all privacy enquiries seriously and aim to respond within 5 business days.

This Privacy Policy applies solely to the dd9999 platform at dd9999.bet. It does not apply to any third-party websites, applications, or services that may be linked from our platform. dd9999 is not responsible for the privacy practices of any third party and encourages you to review the privacy policies of any external services you access.